Who is T.E.A.M. Solutions?

Established in 2001, T.E.A.M. Solutions is a rapidly growing company providing energy management and building automation solutions. We provide design, installation and support services to industry-leading clientele in fields such as Healthcare, Education, Manufacturing, Oil and Gas, and Large chain retailers to name a few.

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Employment Type: Full-time, Salaried position with Comprehensive Benefits and Company Vehicle.

 

Job Description: The Support Manager is responsible for the successful delivery of our support solutions, account profitability, employee development, quality assurance, driving revenue and client relations.  Support Manager has direct reports in each geographical market, Support TLs, as well as Support Administration.

 

Key Responsibilities:

• Lead and manage the client support team to ensure high-quality support delivery

• Develop and implement support policies, procedures, and standards

• Monitor team performance using KPIs and support metrics

• Handle escalated client issues and resolve complex problems

• Train, coach, and mentor support staff to improve skills and productivity

• Maintain knowledge of company products, services, and industry developments

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Qualifications:

• Associate Degree in Business Administration, or equivalent experience

• 5 years experience in the industry including at least two years of supervisory or management experience

 

Personal/Character: T.E.A.M. is looking for individuals who are hardworking, honest, driven, detail-oriented with an excellent attitude!

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